Installation |
|
| What thickness of door is the WELOCK keypad lock suitable for installation? | WELOCK keypad locks are available in two sizes to suit doors of 30-70mm or 50-100mm thickness. |
| How to install WELOCK smart lock? | You can refer to the installation steps in the manual or check out our installation video. |
| What type of keyhole is suitable for installing WELOCK door lock? | Please check the images for suitable lock hole sizes for installation.
|
| What type of door is suitable for installing WELOCK smart locks? | Interior doors, glass doors, wooden doors, aluminum doors, security doors, etc. |
| Function Setting | |
| What is the default password? | The default password is "123456". |
| What should I do when I receive the lock? | When you received the lock, please modify the default password “123456” to your own admin password first. |
| How to modify the default password to the admin password? | Step:Press any button to wake up the lock first, click “🔒” + 123456 + “🔒” + set your own admin password + “🔒” + confirm your admin password again + “🔒”. (Please noted: Need to use the admin password to enter the setup menu, so please keep it in your mind.) |
| If the default password is not working, what should I do? | Please contact customer service- service@welockglobal.com, then send the lock cylinder ID or take a picture of the QR code to them,and they will help you! |
| How many admin password can be set? | Only one group administrator password can be set. |
| How many user password can be set? | 9 groups user passwords can be set. |
| How to modify admin password? | Click“🔒”-“🔒”-admin password-“🔒”-“🔒”-“🔒”- new admin password -“🔒”-new admin password-“🔒” |
| How to add user password? | Click“🔒”-“🔒”-admin password-“🔒”-“🔒”- 2 -“🔒”- user password - “🔒”- user password again - “🔒”, then the password ID will be displayed on the screen. |
| How to delete user password? | Click“🔒”-“🔒”- admin password -“🔒”-“🔒”- 3 -“🔒”-ID(eg.01)-“🔒” |
| How to clear all user passwords? | Click“🔒”-“🔒”- admin password -“🔒”-“🔒”- 4 -“🔒”- 1/2 -“🔒” |
| If forgot the admin password, how to enter the setting menu? | Please contact customer service- service@welockglobal.com, then send the lock cylinder ID or take a picture of the QR code to them,and they will help you! |
| How to add cards via WELOCK APP? | Our smart lock supports adding a smart card through the App, and setting the validity period for the smart card. Please enter the WELOCK app first, click "Add card" icon - set the start and end time - click "OK" . |
| How to delete cards via WELOCK APP? | Please enter the WELOCK app first, click "Delete card" icon - enter the card number or scan the QR code on the card - click "OK" . |
| How to add cards by lock? | Click“🔒”-“🔒”-admin password-“🔒”- 2 -“🔒”-“🔒”- swipe card ,the screen will display the card ID when you add the card successully. |
| How to delete cards by lock? | Click“🔒”-“🔒”-admin password-“🔒”- 2 -“🔒”- 2 -“🔒”- swipe card/enter card ID. |
| How to clear all cards by lock? | Click“🔒”-“🔒”-admin password-“🔒”- 2 -“🔒”- 3 -“🔒”- 1/2 |
| How many cards can be added to one lock? | 20pcs can be added,3 pcs cards are free in the package. Supports 13.56MHZ M1 cards. |
| How to set the temporary password? | Please enter the WELOCK APP and click on the "Temporary Password" icon - Click on the "+" icon in the top right corner - Set the start time and end time - Click on "Get", a 10-digit temporary password will be created automatically. |
| How long can the validity period of the temporary password be set? | Temporary password validity can be set for a few minutes, a few days, a few years, there is no limit, according to your needs. |
| How to delete the temporary password? | Please modify the Lock PIN via WELOCK APP, then all temporary password will be invalid. |
| How many temporary passwords can be set? | No limit. |
| APP Setting | |
| How to download WELOCK APP? | Please search WELOCK in Google Play or App Store, or scan the QR code on the box or manual to download. |
| How to register a welock account? | 1.Select your country/region 2. Enter the phone number/email to get the verification code 3.Click"Send" 4.Enter the verification code after receiving the message 5.Click"Login" |
| How to bind the lock to WELOCK APP? | Please check the manual about bind the device. |
| Where can I find the lock cylinder ID when binding the lock to the App? | Please find the lock ID with 8 digits number on the middle of lock, or find it on packaging box. |
| How to unlock the lock via bluetooth? | Please bind the lock to WELOCK APP first, then click the unlock button in the middle of the page to unlock the lock. |
| What is the distance of unlocking the lock via bluetooth? | The best distance is within 10m. |
| How to unlock the lock via wifi? | Additional purchase of WIFIBOX3 is required, please refer to the following link for connection video. |
| What is the distance of unlocking the lock via wifi? | No limit. |
| How to check the unlock history? | Please check the unlock record plate in WELOCK APP |
| What language does WELOCK APP have? | English, German, Russian, French, Italian, Portuguese, Turkish, Polish, Spanish, Arabic, Chinese |
| Why can't the APP receive the verification code? | Please send your welcok account (phone number or email ) to customer service and let them know what time you sent the verification code. |
| Why does the APP show "invalid lock ID" when I input the lock ID during the binding of the lock to the app? | The problem is that the QR code you scanned does not match the lock ID, so please contact customer service, and send your lock cylinder ID to them. |
| How many locks can be connected to an APP? | No limit. |
| How many apps can be connected to one lock? | There is no limit, but only one welock account can be used as an administrator for each lock. |
| Others | |
| How is the WELOCK Smart Lock powered? | 3*AAA batteries.Not included in the package. |
| Will there be an alert when the lock battery is dead? | When the lock battery level is below 20%, both the lock and the APP will be alerted. |
| When the lock battery is dead,how to unlock the lock via USB emergency backup key? | Please prepare a power bank and a USB cable, connect the USB port on the lock to supply power to the lock temporarily, and then unlock it through WELOCK APP. Please refer to the video for detailed steps. |
| What is the default lock time? | 8 seconds. |
| How to modify the lock time? | Click“🔒”-“🔒”-admin password-“🔒”- 6 -“🔒”- 4 - “🔒” - enter 5-14(s) number-“🔒” |
| How to set the lock time and date? | Please bind the lock to the app first,then unlock the lock via app so that the lock time will automatically match the mobile phone time. |
| How to turn on/off the lock bluetooth? | Click“🔒”-“🔒”-admin password-“🔒”- 6 -“🔒”- 2 - “🔒” - 1 -“🔒” |
| How to restore to factory settings? | Click“🔒”-“🔒”-admin password-“🔒”- 6 -“🔒”- 6 - “🔒” - 1 -“🔒” |
| What languages are supported about WELOCK Smart Lock? | English, Chinese, German. |
| How to turn on the silent mode? | Click“🔒”-“🔒”-admin password-“🔒”- 6 -“🔒”-“🔒” - 1 -“🔒” |
| How to change the lock language to German? | Please restart the lock by reinstalling the battery, then the lock will ask for the language, please select the language according to your needs. |
| How to change the lock language to Chinese? | Click“🔒”-“🔒”-admin password-“🔒”- 4 -“🔒” |
| How to change the lock language to English? | Click“🔒”-“🔒”-admin password-“🔒”- 5 -“🔒” |
