| Function Setting | |
| Is the WELOCK fingerprint lock compatible with Alexa? | Yes,but WELOCK WIFIBOX3 gateway required. |
| What should I do when I receive the lock? | When you receive the WELOCK smart lock, please press the Setup button for 5 seconds to enter the menu and set the first administrator fingerprint. |
| How to enter the settings menu? | When the lock screen is off, press the Setup button for 5 seconds to enter the menu. |
| How to set administrator fingerprint? | Press the Setup button for 5 seconds to enter the menu to add an administrator fingerprint. No administrator fingerprint verification is required when registering the first administrator. When adding the second or third administrator, you must verify with the registered administrator's fingerprint. You need to scan your fingerprint 3 times to add a fingerprint. |
| How to add user fingerprint? | Press the Setup button for 5 seconds to access the menu with administrator fingerprint authentication. Press the Setup button to view the menu and find Add User Fingerprint. User fingerprints can be enrolled continuously and can be exited after the timeout period. You can't add user's fingerprint when you haven't added administrator's fingerprint. |
| How to delete user fingerprint on the lock? | Press the Set button for 5 seconds to enter the menu with administrator fingerprint authentication. Press the Setup button twice to find Delete User Fingerprint and press the user fingerprint to be deleted. |
| How to delete user fingerprint in the APP? | Enter WELOCK APP, click “Delete Fingerprint” button, enter the user fingerprint number (4-999) to be deleted. |
| Can I add fingerprints on the APP? | No, only on the lock. |
| Can I delete administrator fingerprints on the app? | No, only on the lock. |
| How many fingerprints can be added to one lock? | 100 fingerprints can be added (including 3 administrator fingerprints and 97 user fingerprints) |
| What is the purpose of the administrator's fingerprint? | Used to manage user rights, access to the menu requires authentication of the administrator's fingerprint, ensuring that the lock's settings and functions are not tampered with by unauthorized persons. |
| How to clear administrator fingerprints? | Press the Setup button for 5 seconds to enter the menu with Administrator Fingerprint Verification . Press the Setup button three times to find “Clear Administrator Fingerprint”, press the administrator fingerprint to verify, the system will delete all administrator fingerprints. |
| How to clear user fingerprints? | Press the Setup button for 5 seconds to enter the menu with Administrator Fingerprint Verification . Press the Setup button four times to find “Clear User Fingerprint”, press the administrator fingerprint for verification and the system will delete all user fingerprints. |
| How to add cards via WELOCK APP? | Our smart lock supports adding a smart card through the App, and setting the validity period for the smart card. Please enter the WELOCK app first, click "Add card" icon - set the start and end time - click "OK" . |
| How to delete cards via WELOCK APP? | Please enter the WELOCK app first, click "Delete card" icon - enter the card number or scan the QR code on the card - click "OK" . |
| How to add cards by lock? | Press the Setup button for 5 secondsto enter the menu with Administrator Fingerprint Verification . Press the Setup button five times, find “Add RFID card”, the screen will prompt to swipe the card, and then scan the card you want to add. |
| How to delete cards by lock? | Press the Setup button for 5 seconds to enter the menu with Administrator Fingerprint Verification . Press the Setup button six times, find “Delete RFID Card”, the screen will prompt to swipe the card, and then scan the card you want to add. |
| How to clear all cards by lock? | Press the Setup button for 5 seconds to enter the menu with Administrator Fingerprint Verification . Press the Setup button seven times to find “Clear RFID Card” and the system will empty all cards. |
| How many cards can be added to one lock? | 20pcs can be added,3 pcs cards are free in the package. Supports 13.56MHZ M1 cards. |
| APP Setting | |
| How to download WELOCK APP? | Please search WELOCK in Google Play or App Store, or scan the QR code on the box or manual to download. You can also visit this link. |
| How to register a welock account? | 1.Select your country/region 2. Enter the phone number/email to get the verification code 3.Click"Send" 4.Enter the verification code after receiving the message 5.Click"Login" |
| How to bind the lock to WELOCK APP? | Please check the manual about bind the device. |
| Where can I find the lock cylinder ID when binding the lock to the App? | Please find the lock ID with 8 digits number on the middle of lock, or find it on packaging box. |
| How to unlock the lock via bluetooth? | Please bind the lock to WELOCK APP first, then click the unlock button in the middle of the page to unlock the lock. |
| What is the distance of unlocking the lock via bluetooth? | The best distance is within 10m. |
| How to unlock the lock via wifi? | Additional purchase of WIFIBOX3 is required, please refer to the following link for connection video. |
| What is the distance of unlocking the lock via wifi? | There is no limit. |
| How to check the unlock history? | Please check the unlock record plate in WELOCK APP |
| What language does Welock App have? | English, German, Russian, French, Italian, Portuguese, Turkish, Polish, Spanish, Arabic, Chinese |
| Why can't the APP receive the verification code? | Please send your welock account (phone number or email ) to customer service- service@welockglobal.com and they will help you. |
| Why the App shows "invalid Lock ID" when I iput the lock ID during the binding the lock to the app? | The problem is that the QR code you scanned does not match the lock ID, so please contact customer service, and send your lock cylinder ID to them. |
| How many locks can be connected to an APP? | No limit. |
| How many apps can be connected to one lock? | There is no limit, but only one welock account can be used as an administrator for each lock. |
| Installation | |
| What thickness of door is the WELOCK fingerprint lock suitable for installation? | WELOCK fingerprint door locks are available in two sizes to suit doors of 30-70mm or 50-100mm thickness. |
| How to install WELOCK smart lock? | You can refer to the installation steps in the manual or check out our installation video. |
| What type of keyhole is suitable for installing WELOCK door lock? | Please check the images for suitable lock hole sizes for installation. |
| What type of door is suitable for installing WELOCK smart locks? | Interior doors, glass doors, wooden doors, aluminum doors, security doors, etc. |
| Others | |
| How is the WELOCK Smart Lock powered? | 3*AAA batteries.Not included in the package. |
| Will there be an alert when the lock battery is dead? | When the lock battery level is below 20%, both the lock and the APP will be alerted. |
| When the lock battery is dead,how to unlock the lock via USB emergency backup key? | Please prepare a power bank and a USB cable, connect the USB port on the lock to supply power to the lock temporarily, and then unlock it through WELOCK APP. Please refer to the following video for detailed steps. |
| What is the default lock time? | 8 seconds. |
| How to restore to factory settings? | Press the Setup button 5 seconds to enter the menu with Administrator Fingerprint Verification. Press the Setup button to find “Reset”. |
| What languages are supported about WELOCK Smart Lock? | English, Chinese, German. |
| How to Switch language? | 1. After reinstalling the battery, quickly press the setup button to select the language (English, German, Chinese). 2. Press the Setup button for 5 seconds to enter the menu with Administrator Fingerprint Verification. Press the setup button 10 times, press the setup button to switch between English, German and Chinese. |
